Solutions

01.

PalmettoVault™ – The Complete EHR Vault (Archive) & Continuity of Care Platform

A complete EHR Vault (Archive) that consolidates all your historical data — clinical, billing, financial, scanned documents, everything — into one secure, searchable platform. And unlike traditional archives, PalmettoVault also provides real time links to your current EHR so clinicians can access what they need without disruption.

Where PalmettoVault really stands out is Continuity of Care. Our Downtime Backup gives you real time datasets of current inhouse patients, so your teams can continue delivering care even if your primary EHR goes down. And with our Immutable Adamantium Vault S3 storage backups, we can fully restore your EHR after a cyberattack or major outage. You stay operational while your IT environment is being rebuilt.

Features:

  • Multiple Facilities and Multiple EHRs
  • All EHR applications/modules
    • Patient Master Index (MPI)
    • Patient Demographics
    • Patient Billing
    • Clinical Data
    • Documents & Scanned Images
    • General Financials
    • Any Client Specific Datasets or Third-Party Datasets
  • Advanced Search Engine to Access Data – Customizable
  • Standard and Customized Screens
  • Exports, Reports, etc.
  • A/R Workdown
  • MPI Duplicates Cleanup
  • Release of Information & CDA Exports
  • Dashboards
    • Standard
      • Financial & Billing
      • Release of Information (ROI)
      • Audit & Access Monitoring
      • Medicare Reimbursement
    • Custom
      • You tell us want you want and we create it
  • Continuity of Care – see 02. Downtime & Disaster Recovery – Continuity of Care
02.

Downtime & Disaster Recovery – Continuity of Care
A stand-alone solution or integrated within the PalmettoVault™

Healthcare organizations face increasing challenges from system outages, cyber incidents, and normal scheduled downtimes that can disrupt access to Electronic Health Records (EHR). These interruptions can compromise patient safety, regulatory compliance, and operational efficiency.

At Palmetto Solutions, we specialize in Downtime Backup and Disaster Recovery solutions designed to ensure uninterrupted patient care even during EHR downtime or a total outage.

Our Approach to Continuity of Patient Care:

  • Downtime Workflows: Enable clinicians to switch seamlessly to a real-time scaled down EHR clinical dataset of current inpatients/outpatients for inquiry, updates, printing of orders, progress notes, and medication administration.
  • Disaster Recovery: Minimize downtime with daily verified Immutable Adamantium Vault S3 storage backups and full EHR replication during the recovery process.
  • Compliance Assurance: Meet HIPAA contingency planning requirements (45 CFR §164.308(a)(7)) for data backup, emergency mode operations, and testing.
  • Department-Specific Readiness: Customized checklists for all departments to maintain safety and efficiency.

Features:

  • Downtime Backup
    • Real-time datasets of current in-house patients
      • Provide continuing care during scheduled and unexpected downtimes
  • Disaster Recovery
    • Daily verified Immutable Adamantium Vault S3 storage backups of full EHR
    • Full recovery of EHR in the event of a major disaster: total network outage, cyberattack, etc.
  • Temporary Secure Environment
    • While the initial disaster and threats are being eliminated and the client’s IT environment is being rebuilt, a temporary secure environment is up and running in two phases.
      • Phase 1 – Downtime Backup is activated
      • Phase 2 – A duplicated cloud/intranet EHR environment is restored from the daily verified immutable backup
  • Restore
    • Once the Healthcare IT environment is ready the temporary updated EHR environment is moved to the client’s environment.
03.

Decision Support Dashboards & Reporting

We don’t just deliver analytics — we understand the systems you rely on. With extensive experience working inside each Healthcare EHR ecosystem, we help hospitals and health systems unlock the full potential of their clinical and operational data.

We provide:

  • Real‑time dashboards that integrate seamlessly within workflows.
  • Custom dashboards that are tailored to the stakeholders’ specific needs.
  • Forecasting tools that show the impact of clinical or financial decisions before you make them.
  • Expert guidance from our Healthcare Data Experts who know each EHR & ERP inside and out.
  • ETL to extract/export data to third-party companies for further analytics, surveys, and reporting.
  • Dataset access to historical EHR data stored in third-party data archives.

Secure Your Continuity of Patient Care

Our Downtime Backup gives you real‑time datasets of current inhouse patients, so your teams can continue delivering care even if your primary EHR goes down. And with our Immutable Adamantium Vault S3 storage, we can fully restore your EHR after a cyberattack or major outage. You stay operational while your IT environment is being rebuilt.

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