Solutions

01.

PalmettoVault™ EHR Downtime Access – Downtime Backups ≠ Continuity of Care

“They are not the same – and the gap between them is where patient risk lives.”

When EHR downtime happens, nursing teams are immediately under pressure to maintain safe, efficient patient care—without access to their normal workflows. The reality is that most downtime solutions are built for system recovery, not real-time clinical decision-making.

During downtime, care teams are expected to move quickly—activating procedures, maintaining clinical workflows, communicating clearly, documenting accurately, and preparing for reconciliation once systems return. But without the right access to information, these tasks become harder, slower, and more error-prone.
 
Now imagine a different approach—where clinicians still have access to near-real-time patient information: current medications, allergies, code status, vitals, lab results, active orders, care plans, nursing notes, patient history, and census data. Instead of waiting for systems to recover, teams can continue making informed decisions in the moment, under pressure, with confidence.
 
This is where the gap closes. Clinicians can access real-time patient charts, work from familiar and optimized views, and maintain continuity of care throughout the downtime event—reducing risk and avoiding delays that impact patient outcomes.
 
Prepared nursing teams don’t just recover faster—they protect patient care when it matters most.

Downtime Access That Supports Continuity of Care
Core Capabilities

  • Rapid downtime activation for immediate response
  • Support for safe, uninterrupted clinical workflows
  • Clear communication tools to keep care teams aligned
  • Accurate patient documentation during downtime events
  • Efficient data reconciliation after system recovery

Real-Time Clinical Visibility
Access to Critical Patient Information

  • Current medication lists
  • Allergies and risks
  • Problems and complaints
  • Recent vitals and lab results
  • Active orders and care plans
  • Nursing notes and patient history
  • Census and patient location data

Built for Clinicians Under Pressure
Designed to Close the Gap

  • Near-real-time access to patient charts during downtime
  • Familiar, optimized views for faster decision-making
  • Continuous support for care delivery—even without the EHR
  • Reduced patient safety risk during outages

02.

PalmettoVault™ EHR Data Archive – Retention ≠ Compliance

“They are not the same—and the gap between them is where legal risk grows, release of information is compromised, and revenue—from A/R to Medicare reimbursements—is lost.”
 
Because data retention alone isn’t compliance, and storage alone doesn’t make information usable, healthcare organizations are left with gaps that create legal risk, operational inefficiencies, and lost revenue. PalmettoVault closes that gap with a complete EHR Data Archive that consolidates all historical data—clinical, billing, financial, scanned documents, and more—into one secure, searchable platform. Unlike traditional vendor archives that function as a mini-EHR, PalmettoVault is not a mini-EHR. It is purpose-built to ensure critical information is available, reliable, and ready—when it matters most.
 
Designed for complex healthcare environments, PalmettoVault brings together data across multiple facilities and multiple EHR systems, capturing all applications, modules, and datasets in one place. This includes patient demographics, clinical records, billing and financial data, documents, scanned images, and any client-specific or third-party datasets. With a powerful, customizable search engine and configurable screens, users can quickly find and access the information they need—without disruption or delay.
 
Beyond access, PalmettoVault enables action. Organizations can manage A/R work down, resolve MPI duplicates, and support release of information, and CDA exports—all from a single platform built for efficiency and accuracy. Robust reporting, exports, and dashboards provide visibility across financial, compliance, and operational workflows, including audit tracking, access monitoring, Medicare reimbursement support, and ROI management.
 
Because every organization is different, PalmettoVault is built to adapt. From standard functionality to fully customized dashboards and data views, the platform is designed around your needs—ensuring your data doesn’t just sit in storage, but actively supports compliance, decision-making, and financial performance.

Data Archive That Supports Compliance & Financial Performance
Core Capabilities

  • Consolidate data across multiple facilities and EHR environments
  • Capture all EHR applications, modules, and datasets without gaps
  • Centralize Master Patient Index MPI for consistent identity management
  • Integrate client-specific and third-party datasets seamlessly

Unified Historical Record
Access to Complete Patient & Financial Information

  • Patient demographics and clinical data
  • Billing and general financial records
  • Documents and scanned images
  • Full historical patient records across all systems

Built for Compliance, Legal & Revenue Teams
Designed to Close the Gap

  • Advanced, customizable search for fast data retrieval
  • Standard and custom screens aligned to workflows
  • Release of Information (ROI) and CDA exports
  • Audit and access monitoring for compliance tracking
  • A/R work down and Medicare reimbursement support

Secure your custom optimized patient chart

Because one-size-fits-all charts don’t work in downtime, critical information gets lost in the noise. PalmettoVault closes that gap—delivering a custom, optimized patient chart where the most important data is always visible, accessible, and actionable.
 
Allergies. Alerts. Risks. Problems. Complaints. Location. Providers. Orders. Results. Vitals. Medications. Progress Notes.

Prioritized for care when every second counts.

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